Returns and complaints

Complaints

If the received goods are damaged, incorrect, or defective, report it to biuro@art-agro.pl — provide the order number, part number, and a description of the problem. Please attach photos.

Complaints are processed within [TO FILL IN: number] business days from receipt of the report.

Returns

Sales are conducted on a business-to-business basis, so statutory consumer withdrawal rights do not apply. Returns are accepted on individually agreed terms.

[TO FILL IN: return conditions — deadline, item condition, costs]

Parts ordered on individual request

Items specially sourced for the customer are non-returnable unless defective.